Shipping/Return Policy
Shipping
Processing Time
Every order is inspected, packed, and dispatched within 1–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day. You'll receive a shipping confirmation email with tracking the moment your order leaves the warehouse.
Delivery Time
Once dispatched, orders typically arrive within 3–7 business days, depending on your location and local customs processing. Total time from order to delivery is usually 4–10 business days.
These are estimates, not guarantees — customs delays, holidays, and local carrier conditions can occasionally push delivery past this window.
Shipping Cost
Free on every order. No minimum, no threshold, no surprise charge at checkout.
Order Tracking
You'll receive a tracking link by email as soon as your order ships. Allow 24–48 hours after dispatch for tracking to update, since it takes a moment to register with the carrier.
Customs, Duties & Taxes
For international orders, your country may charge import duties, VAT, or customs fees on arrival. These are set by your local government and aren't included in your order total — they're the customer's responsibility if applied. We can't predict or waive them, since they vary by country.
Delayed or Missing Orders
If your order hasn't arrived within 14 business days of the delivery estimate, email dilorah.support@gmail.com with your order number and we'll track it down — or replace it or refund you if it's genuinely lost.
Damaged Packages
If your package arrives damaged, email us within 48 hours of delivery with a photo of the roller and the packaging, and we'll send a replacement.
Returns & Refunds
The 60-Day Smooth Skin Guarantee
This one isn't a technicality, so we'll be direct about it.
We want you to use CloudRoll. Put it in your shower. Roll for five minutes a day. Give it a month of actually doing it and see what your skin looks like.
If the dimples haven't softened, if your skin doesn't feel firmer, if you just don't love it — email dilorah.support@gmail.com within 60 days of delivery and we'll refund you in full.
Used is fine. That's the entire point. A guarantee that requires the product to be unopened isn't a guarantee, it's a technicality, and you've probably been caught by one before. You won't be here.
No photos. No before-and-afters. No restocking fee. No form where you have to justify yourself.
How to start a return
Email dilorah.support@gmail.com with your order number and one line about why you're returning it — we read them, and they're how the product gets better.
We'll reply within 24 hours with instructions. Please don't send anything back before contacting us; packages returned without prior arrangement can't be matched to your order and may not be refundable.
Refunds are processed to your original payment method within 5–10 business days of approval, depending on your bank.
What we ask
Just one thing: for hygiene reasons, give the roller a rinse before sending it back. That's it.
Damaged, Faulty, or Incorrect Items
If your CloudRoll arrives damaged, faulty, or isn't what you ordered, email dilorah.support@gmail.com within 48 hours of delivery with a photo. We'll send a replacement at no cost, and you won't need to return the original.
If it develops a fault through normal use within the first 12 months, contact us and we'll replace it.
Questions
Email dilorah.support@gmail.com any time. We reply within 24 hours, every day, and a person reads it.