Shipping/Return Policy
Shipping
Processing Time
Every order is inspected, packed, and dispatched within 1–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day. You'll get a shipping confirmation email with tracking the moment your order leaves the warehouse.
Delivery Time
Once dispatched, international orders typically arrive within 5–11 business days, depending on your location and local customs processing. Total time from order to delivery is usually 6–14 business days.
These are estimates, not guarantees - customs delays, holidays, and local carrier conditions can occasionally push delivery past this window.
Order Tracking
You'll receive a tracking link by email as soon as your order ships. Allow 24–48 hours after dispatch for tracking to update, since it can take a moment to register with the carrier.
Customs, Duties & Taxes
For international orders, your country may charge import duties, VAT, or customs fees on arrival. These are set by your local government and are not included in your order total - they're the customer's responsibility if applied. We can't predict or waive them, since they vary by country.
Delayed or Missing Orders
If your order hasn't arrived within 14 business days of the delivery estimate, email us at [email] with your order number and we'll track it down - or replace/refund it if it's genuinely lost.
Damaged or Lost Packages
If your package arrives damaged, email us within 48 hours of delivery with a photo of the item and packaging, and we'll send a replacement.
Return/Refund
Return Window
You can request a return within 30 days of delivery. After 30 days we're unable to process a refund, except where the item is faulty.
Return Eligibility
To be eligible for a refund, your item must be:
- Undamaged and in the same condition you received it — unworn, with no scratches, marks, or signs of use
- In its original packaging, complete with any inserts and accessories included in the box
- Accompanied by a receipt or proof of purchase — your order confirmation email is sufficient
Items that arrive back to us worn, damaged, incomplete, or without proof of purchase may be refused or refunded in part. Please don't send your purchase back to the manufacturer.
Standard Returns
If you simply changed your mind, you can return an unused band in resalable condition within 30 days of delivery for a full refund.
To start a return, email [email] with your order number and a sentence on why you're returning it. We'll reply within 24 hours with return instructions and an address. Please don't send anything back before contacting us — packages returned without prior arrangement can't be tracked to your order and may not be refundable.
Your Free Gifts
The sleep mask and the nose strips are yours to keep whether or not you return the band. We won't ask for them back and we won't deduct their value from your refund.
Damaged, Faulty or Incorrect Items
If your band arrives damaged, faulty, or isn't the colour you ordered, email [email] within 48 hours of delivery with a photo of the item. We'll send a replacement at no cost to you, and you won't need to return the original.
If the band develops a fault through normal use within the first 3 months, contact us and we'll replace it.
Questions
Reach us at any time [email]- we reply within 24 hours